Effective communication skills are essential in every aspect of life - especially in our work with students. This course provides a foundational understanding of all forms of communication and offers new techniques to improve admissions performance. In addition, a communication hierarchy provides participants with an advanced understanding of rapport building and connecting with today's students.

Module 1: Methods of Communication

• Identify common components of communication.
• Understand your communication capacity.
• Articulate the steps in the communication formula.
• Apply communication formula to various forms of communication.

Module 2: Principles of Communication

• Define the Five Principles of Effective Communication.
• Learn common body language signals.
• Understand how you are influenced and how you may influence others.
• Articulate the difference between empathy and sympathy.

Module 3: Advanced Listening Skills

• Identify how listening helps us to connect with others.
• Uncover the ways we may limit our listening.
• Learn the three levels of listening.
• Understand active listening.
• Identify your personal areas for refinement.

Module 4: Making the Connection

• Discover 4 essential skills for connecting with people.
• Identify methods for reading people.
• Incorporate skills into your daily interactions.
• Apply skills learned.