This course provides a review of financial and non-financial measures used in all areas of organizational performance. The course addresses both standalone measures (including ROI, EVA, and BET) and measurement frameworks such as dashboards, quality models, and the Balanced Scorecard. It also includes a systematic process for tracking performance of initiatives that can generate improvements across the organization.

Measuring Performance

• Understand the importance of regularly measuring your group's performance.
• Gain familiarity with formal performance measurement systems.
• Apply a disciplined process to performance measurement.
• Avoid common performance measurement pitfalls.
• See how measuring your group's performance can help you better manage that performance.